If you need to refund an invoice (or a customer purchases your product and you need to issue a refund), follow the steps below:
Step 1: From within your Dashboard, click on your name in the top righthand corner (there's an arrow that should open a dropdown menu when you click on it).
When the dropdown opens, click on "Sales" within the dropdown menu.
Step 2: Once inside the "Sales" section, scroll down to the "Sales timeline" section where you can see all of your sales.
To see a specific invoice, click the "arrow" button on the far right.
Step 3: Once inside your invoice, scroll down to the bottom of the page to find the "Refund purchase" button.
Need to offer a partial refund? The best way to do this would be to refund through Stripe directly.
And that's it! If you still have questions about invoices, email us at [email protected] or click on the icon below.