If you need to refund an invoice (or a customer purchases your product and you need to issue a refund), follow the steps below:
Step 1: Click on Sales in the top navigation.
Step 2: Scroll down to see all of your sales.
To see a specific invoice, click the Invoice # in the first column.
Step 3: Once inside your invoice, scroll down to the bottom of the page to find the "Refund purchase" button.
Need to offer a partial refund? The best way to do this would be to refund through Stripe directly.
At this time, refunds for purchases made with PayPal need to be handled through PayPal directly. Once you've refunded the purchase, please contact our awesome Support Team and we'll mark the sale as refunded on our end and remove the product access.
And that's it! If you still have questions about invoices, email us at [email protected] or click on the icon below.