After uploading a video to your product, site page or community post you might want to add a custom thumbnail.

A thumbnail is what a person sees before clicking the play button and they will show up directly within the video player itself.

Here's an example of a video with a custom thumbnail:

In this article:


Adding a thumbnail to your video lessons

Step 1: Access the product you’d like to edit by clicking on Products in the top bar of your navigation and then select "Edit".

Step 2: Once you've got your Content open, click directly on the lesson name of the video you’d like to add a thumbnail to:

Step 3: Upload your thumbnail in the Video options section and click Save in the lower right hand corner!

πŸ“ Note: Even though your thumbnail will upload immediately, it could take up to a few minutes to process and show up on your video.

If you ever want to replace your custom thumbnail, just follow the same steps as above. πŸ‘


Adding a video thumbnail to your video page sections

Step 1: Access the Site builder and add a video page section to any of your site pages.

Step 2: Using the lefthand menu, simply use the Video Thumbnail field to upload a thumbnail image to your video:

πŸ“ Note: Even though your thumbnail will upload immediately, it could take up to a few minutes to process and show up on your video.

If you ever want to replace your custom thumbnail, just follow the same steps as above. πŸ‘


Adding a video thumbnail to community posts

Step 1: Access your Community area and write a new post.

Step 2: If you decide to upload a video to your post, simply use the Video thumbnail area to upload a thumbnail to your community post video.


Recommended thumbnail sizes

The size you choose for your image is up to you, but for best results, we recommend keeping it the same dimensions as the video you've uploaded.

For example, a 1080p video should have a resolution of 1920 x 1080 px.

Related articles πŸ“š

Image & video guidelines


Still have questions? Just shoot us an email or click on the chat button below. We’re happy to help πŸ˜ƒ

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