To change your availability status in Podia messaging navigate to the Messaging page. On your messaging page, click on the availability selector dropdown and select one out of the four options:

  1. Online
  2. Automatic
  3. Away
  4. Disabled

Online status

If you would like to set your availability status to always online, you can select Online from the availability selector. If Online is selected, you will always appear as online to the customer, even if you are logged out of Podia.

Automatic status

If you would like to set your availability status to reflect your current status, you can select Automatic from the availability selector. Setting your status as automatic will only mark you as available when you are logged into Podia.

Away status

By setting your availability status to Away, you will always appear as "away" to your customers, as shown below with the away indicator in the chat widget.

Disabled status

If you would no longer want your customers to be able to message you or start a new conversation, you can select Disabled from the availability selector. This will remove the chat widget from the storefront completely and your customers will not be able to reach out to you via Podia messaging. You can always enable messaging again by selecting any of the other one options aside from Disabled

📝 Use this option only if you would no longer want to allow your customers to use messaging. If you would like to tell your customers that you aren't available, set your status to Away. This way your customers can still engage with you without expecting an immediate response.

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