Podia's messaging feature is great way to engage with your current audience and customers who are logged in to your site. In-site messaging can encourage your customers to take action, while they are using or considering a specific product or membership plan. 💁♀️
These direct messages can help you not only better engage your customers, but also immediately connect and understand their needs in context. As a result, you can instantly recommend the best course of action, answer specific questions or direct them to a specific product or membership plan, without them having to leave your site. 🙌
To access the Messaging page in Podia, click on the chat icon in the top navigation bar.
Starting a new conversation
Start by clicking on View all messages from the messaging icon in the top bar.
Then, click on Start conversation to start a new conversation with your customers:
You can either search and select the name of your customer by either their name or email or click on the customer name to start a conversation.
Continuing an existing conversation
You can also continue an existing conversation by clicking on any of the names in the conversation list on the left hand side.
Sending a message to a customer
Once you have selected a new or an existing conversation with your customer, you can send a message by:
Typing in the message in the text box beside the send ⬆️ button
This should enable the send ⬆️ button
Click on the send ⬆️ button to send the message
Alternatively, you can also use the shortcut keys Cmd + return (Ctrl + Enter) to send a message to the customer
Your message will get delivered immediately, with the delivery time shown below the message. Once the message is seen by your customer, a timestamp of when the message was seen will be shown instead below the message.