Podia's messaging feature is great way to engage with your current audience and customers who are logged in to your site. In-site messaging can encourage your customers to take action, while they are using or considering a specific product or membership plan. 💁‍♀️

These direct messages can help you not only better engage your customers, but also immediately connect and understand their needs in context. As a result, you can instantly recommend the best course of action, answer specific questions or direct them to a specific product or membership plan, without them having to leave your site. 🙌

To access the Messaging page in Podia, click on the chat icon in the top navigation bar.

Starting a new conversation

Start by clicking on View all messages from the messaging icon in the top bar.

Then, click on Start conversation to start a new conversation with your customers:

You can either search and select the name of your customer by either their name or email or click on the customer name to start a conversation.

Continuing an existing conversation

You can also continue an existing conversation by clicking on any of the names in the conversation list on the left hand side.

Sending a message to a customer

Once you have selected a new or an existing conversation with your customer, you can send a message by:

  1. Typing in the message in the text box beside the send ⬆️ button

  2. This should enable the send ⬆️ button

  3. Click on the send ⬆️ button to send the message

  4. Alternatively, you can also use the shortcut keys Cmd + return (Ctrl + Enter) to send a message to the customer

  5. Your message will get delivered immediately, with the delivery time shown below the message. Once the message is seen by your customer, a timestamp of when the message was seen will be shown instead below the message.

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