If you’d like to migrate your email list from another provider, we’d love to help.

We do have a few things you should know, as well as some tips for ensuring your emails reach your subscribers’ inboxes successfully. ✉️

In this article:

Instructions for importing your list

Head over to your Audience tab and click on Import subscribers.

It will open up a form where you should upload your .csv list as well as be specific about where you want these uploaded to.

Here are a few options:

  • General site list

  • Enroll them in specific products

  • Enroll emails in specific pre-launch lists

  • Enroll emails in a free subscription plan

The CSV should contain two columns; one with their full name (first and last in a single column), and one with their email. Both columns should have a Name and Email Header at the top as well.

We’ll upload your list for you and let you know as soon as it’s done, within one business day (and usually faster).

You can also click directly on the button below to upload your email list.

Import and email limits

At this time, while you can host unlimited subscribers on Podia, there are limits to how many subscribers can receive an email in a given month. That means:

  • On the Free plan, you'll be able to email 250 contacts max

  • On the Mover plan, you'll be able to email 5,000 contacts max

  • On the Shaker plan, you'll be able to email 15,000 contacts max

  • On the Earthquaker plan, you'll be able to email 50,000 contacts max

For imports larger than 50,000 contacts, please contact us to explore extended plan options!

Requirements for importing lists with more than 1,000 subscribers

Larger lists require a bit more caution with importing to protect your email deliverability, as well as that of other Podia creators.

We have a couple of requirements for importing lists larger than 1,000 subscribers:

  1. A link to the site (or sites) where your email collection forms live.

  2. A report from NeverBounce. Please use their list cleaning service to ensure your subscriber emails are valid.

Once we’ve received these from you (you can upload them directly via the email import request form), we’ll review them and start your import. We’ll upload your list for you and let you know as soon as it’s done, within two business days (and usually faster).

Best practices for improving email deliverability when importing a list

To ensure your emails reach your subscribers’ inboxes, we have a few tips for maximizing email deliverability:

  • Set up a custom sending domain for your emails. This is the most valuable thing you can do for long-term email deliverability.

  • Remove invalid/inactive email subscribers from your list before importing. For example, run a report of subscribers who haven’t opened an email in >9 months, and delete them from your list. This helps keep your open rates higher and spam scores lower, and signals to email services like Gmail that your emails are high-quality.

  • When you’ve imported your list to Podia, start by sending it to your most engaged subscribers first. For example, subscribers who are actively enrolled in one of your products.

If you have any questions about the guidelines in this document - or anything else we can help with - please feel free to email us at hello@podia.com or reach out via live chat anytime.

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