Offering payment plans makes it easier for your customers to afford your products by letting them pay smaller installments over time, rather than in one lump sum.
In the event that a monthly payment fails for any reason, we retry the customer's card on file three times, three days in a row. If the charge fails after the third attempt, that monthly payment is then canceled and we won't retry again automatically. We'll send an email to both you and your customer for each failed payment as well!
It is up to you if you'd like to remove them from the product or manually retry the charge after it is canceled. The reason that we don't automatically remove them is that we want to leave that up to you! It could be that they've paid 11 out of 12 payments and you want to let the 12th payment slide or they may have paid you another way outside of Podia.
You can also cancel future payments by clicking on the invoice number from the Sales tab and choosing Cancel payments in the lower left-hand corner:
When you click here, you can choose to let the customer keep their access to the product or remove them completely:
Any questions? Please reach out to us at [email protected] (or click the icon below to chat with us!). 😃