Offering payment plans makes it easier for your customers to afford your products by letting them pay smaller installments over time, rather than in one lump sum.

In this article:


Overview

In the event that a monthly payment fails for any reason, we retry the customer's card on file three times, three days in a row.

If the charge fails after the third attempt, that monthly payment is then canceled and we won't retry again automatically. 🚫

We'll send an email to both you and your customer for each failed payment as well:

It is up to you if you'd like to remove them from the product or manually retry the charge after it is canceled.

Why do we do this?

The reason that we don't automatically remove them is that we want to leave that up to you! It could be that they've paid 11 out of 12 payments and you want to let the 12th payment slide or they may have paid you another way outside of Podia.


Retrying failed payments

You can easily retry any failed payments from your invoices.

Note: this option will only be available after we retry their failed payment for the third time.

Step 1: Click on Sales in the top navigation.

Step 2: To open up a specific invoice, click the Invoice # in the first column on the left. Simply select the invoice of the failed payment you'd like to retry.

Step 3: If the retry option is available you should see it right at the top. To retry a failed payment, simply click on Retry payment.

If the retry is successful, this is all you'll need to do. If it fails again, it might be a great idea to contact your customer directly and ask them to change to a different payment method. 💳


Canceling future payments

You can also cancel future payments if you wanted!

Step 1: Click on Sales in the top navigation.

Step 2: To open up a specific invoice, click the Invoice # in the first column on the left. Simply select the invoice you'd like to cancel future payments from.

Step 3: Click on Cancel payments at the top menu.

Then, select if you'd like to maintain or remove product access. Click confirm.

Any questions? Please reach out to us at [email protected] (or click the icon below to chat with us!). 😃

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