Podia makes it simple to connect your Podia account with Kit.
This integration lets you automatically send email addresses from individuals who sign up for your products, subscribe to emails, and join subscription plans on Podia over to Kit.
Before we begin...
Podia lets you automatically send email addresses from individuals who sign up for your products, subscribe to emails, and join subscription plans on Podia over to ConvertKit.
Before you begin, there are a couple of things you should know about our ConvertKit email integration...
One-way integration
Podia's email integrations are a one-way integration.
This means that Podia will send subscribers collected through email forms and product/community signups to ConvertKit, but we will NOT:
Update the subscriber status in ConvertKit if someone unsubscribes from emails in Podia
Update the subscriber status in Podia if someone unsubscribes from emails in ConvertKit
Non-retroactive
Podia will NOT retroactively add subscribers to your ConvertKit account.
Only new subscribers who sign up after you activate the integration will be added.
Account required for product/community signups
External integrations for products/community signups will only fire after users finish creating their accounts.
This means that requests coming from products/community signups, invited customers and customers added through Zapier will only fire after these customers finish setting up a password for their accounts.
Connecting your ConvertKit and Podia accounts
From your dashboard, click on your Avatar in the top right-hand corner and select Settings.
Locate the Integrations settings group and click on Edit next to the "Connect email services" option.
Turn on the Converkit integration.
Copy the API and Secret Keys from your Convertkit account and paste it into the respective fields on Podia.
You can find your API Key on your Advanced Settings Page in Convertkit.
Here's a step-by-step guide on finding your API Key in Convertkit.
Click on Connect.
And that's it! You should see your ConvertKit account connected to Podia on the Integrations page.
Move to the next section to tell Podia where subscribers should be added to your ConvertKit account.
Setting up audience details
To ensure your ConvertKit integration works seamlessly, you must specify the tags to which these subscribers should be added.
Failing to follow these steps correctly can disrupt the integration, resulting in email addresses not being sent to ConvertKit.
Setting up audience details for email forms
Specify the audience tags to which individuals who subscribe using an Email form should be added in ConvertKit.
Note: The same tag will be applied to all email forms you have across your site.
From your dashboard, click on your Avatar in the top right-hand corner and select Settings.
Locate the Email settings group and click on Edit next to the "Email form integrations" option.
Select the audience tag you'd like to use for email signups through email forms on Podia.
Setting up audience details for products
Specify the audience tags to which individuals who sign up for a product should be added in ConvertKit.
You can select different audience segments for different products.
Go to your Products page by clicking Products and choose "All products" from the dropdown.
Click on Edit next to the product you'd like to set up a Convertkit audience segment for.
Navigate to the Details tab.
Scroll down until you find the Integrations area. From there, pick the audience group you'd like to use for signups for this specific product.
Setting up audience details for community plans
Specify the audience tags to which individuals who join a community plan should be added in ConvertKit.
You can select different audience segments for different community plans.
Using the top navigation menu, click on Community and choose Home.
On the next page, select Settings from the left-hand menu.
Navigate to the Plans section and click on Edit next to the plan you'd like to set up a ConvertKit audience segment for.
Scroll down until you find the Integrations area. From there, pick the audience tag you'd like to use for signups for this specific subscription plan.
FAQ & Troubleshooting
My ConvertKit tags are not loading... What do I do?
My ConvertKit tags are not loading... What do I do?
If you encounter an error with your audience tags not loading when attempting to set up audience details, it's likely because you haven't created any tags in your ConvertKit account yet.
Make sure you've created these tags in ConvertKit first, then return to Podia and refresh the page to get your tags to load.
My integration is not working... HELP!
My integration is not working... HELP!
Here are a couple of things you can check if your Convertkit integration is not working:
Make sure you have correctly linked the Convertkit tags to your Email Forms/Products/Community.
Check if your customer has finished setting up their account. Integrations for product signups will only fire once a customer has finished setting up their accounts.
Check if you don't have the same API key connected to multiple Podia accounts. You cannot have the same API key connected to multiple Podia accounts.
If you have multiple Podia accounts, make sure you create a different API key for each Podia account.
Do waitlist signups work with external email integrations?
Do waitlist signups work with external email integrations?
Yes, waitlist signups will sync with your connected external email platforms.
Please note: While we’re happy to help with any issues taking place on our end, we aren’t able to access your accounts with those other tools, which limits the support we can offer.
We encourage reaching out directly to the third-party tools for help getting them working.