Podia makes it simple to connect your Podia account with ActiveCampaign.
This integration lets you automatically send email addresses from individuals who sign up for your products, subscribe to emails, and join subscription plans on Podia over to ActiveCampaign.
Before we begin...
Podia lets you automatically send email addresses from individuals who sign up for your products, subscribe to emails, and join subscription plans on Podia over to ActiveCampaign.
Before you begin, there are a couple of things you should know about our ActiveCampaign email integration...
One-way integration
Podia's email integrations are a one-way integration.
This means that Podia will send subscribers collected through email forms and product/community signups to ActiveCampaign, but we will NOT:
Update the subscriber status in ActiveCampaign if someone unsubscribes from emails in Podia
Update the subscriber status in Podia if someone unsubscribes from emails in ActiveCampaign
Non-retroactive
Podia will NOT retroactively add subscribers to your ActiveCampaign account.
Only new subscribers who sign up after you activate the integration will be added.
Account required for product/community signups
External integrations for products/community signups will only fire after users finish creating their accounts.
This means that requests coming from products/community signups, invited customers and customers added through Zapier will only fire after these customers finish setting up a password for their accounts.
Connecting your ActiveCampaign and Podia accounts
Here's how to connect your ActiveCampaign and Podia accounts.
From your dashboard, click on your Avatar in the top right-hand corner and select Settings.
Locate the Integrations settings group and click on Edit next to the "Connect email services" option.
Turn on the ActiveCampaign integration.
Copy the URL and API Key from your ActiveCampaign account and paste it into the respective fields on Podia.
You can find your URL and API Key on your Developer Settings Page in ActiveCampaign.
Here's a step-by-step guide on finding your API Key in ActiveCampaign.
Click on Connect.
And that's it! You should see your ActiveCampaign account connected to Podia on the Integrations page.
Move to the next section to tell Podia where subscribers should be added to your ActiveCampaign account.
Setting up audience details
To ensure your ActiveCampaign integration works seamlessly, you must specify the contact lists to which these subscribers should be added.
Failing to follow these steps correctly can disrupt the integration, resulting in email addresses not being sent to ActiveCampaign.
Setting up audience details for email forms
Specify the contact lists to which individuals who subscribe using an Email form should be added in ActiveCampaign.
Note: The same list will be applied to all email forms you have across your site.
From your dashboard, click on your Avatar in the top right-hand corner and select Settings.
Locate the Email settings group and click on Edit next to the "Email form integrations" option.
Select the ActiveCampaign contact list you'd like to use for email signups through email forms on Podia.
Setting up audience details for products
Specify the contact lists to which individuals who sign up for a product should be added in ActiveCampaign.
You can select different contact lists for different products.
Go to your Products page by clicking Products and choose "All products" from the dropdown.
Click on Edit next to the product you'd like to set up an ActiveCampaign audience segment for.
Navigate to the Details tab.
Scroll down until you find the Integrations area. From there, pick the contact list you'd like to use for signups for this specific product.
Setting up audience details for community plans
Specify the contact lists to which individuals who join a community plan should be added in ActiveCampaign.
You can select different contact lists for different community plans.
Using the top navigation menu, click on Community and choose Home.
On the next page, select Settings from the left-hand menu.
Navigate to the Plans section and click on Edit next to the plan you'd like to configure.
Scroll down until you find the Integrations area. From there, pick the contact list you'd like to use for signups for this specific subscription plan.
FAQ & Troubleshooting
My ActiveCampaign lists are not loading... What do I do?
My ActiveCampaign lists are not loading... What do I do?
If you encounter an error with contact lists not loading when attempting to set up audience details, it's likely because you haven't created any contact lists in your ActiveCampaign account yet.
Make sure you've created these contact lists in ActiveCampaign first, then return to Podia and refresh the page to get your lists to load.
My integration is not working... HELP!
My integration is not working... HELP!
Here are a couple of things you can check if your ActiveCampaign integration is not working:
Make sure you have correctly linked the ActiveCampaign lists to your Email Forms/Products/Community.
Check if your customer has finished setting up their account. Integrations for product signups will only fire once a customer has finished setting up their accounts.
Check if you don't have the same API key connected to multiple Podia accounts. You cannot have the same API key connected to multiple Podia accounts.
If you have multiple Podia accounts, make sure you connect a different API key for each Podia account.
Do waitlist signups work with external email integrations?
Do waitlist signups work with external email integrations?
Yes, waitlist signups will sync with your connected external email platforms.
Please note: While we’re happy to help with any issues taking place on our end, we aren’t able to access your accounts with those other tools, which limits the support we can offer.
We encourage reaching out directly to the third-party tools for help getting them working.