Communities are a great way to earn recurring revenue for your business. That said, you might have some questions about how things work.
Below are some of the most frequently asked questions regarding communities separated by topics!
Community feature overview
Podia lets you build free and paid communities for your audience, so that you can spark conversation around your work.
You can run a paid community, a free community, or both at the same time.
With the ability to set different prices for each subscription plan, it’s easy to offer a free community plan alongside paid plans.
Topics, posts, comments, and the home feed make it easy to have real conversations in your communities.
You and your members can post text, images, videos, and over 1,900 types of embeddable content.
General questions
Is Community available on all Podia plans?
Is Community available on all Podia plans?
Yes! The community feature is available on all of our plans, including the 30-day free trial.
You can read more about it here: www.podia.com/pricing
How does the Podia Community feature compare to other community platforms?
How does the Podia Community feature compare to other community platforms?
Podia's Community feature allows you to have your audience and your content in the same place.
Where most other community platforms have separate logins and websites for your users, by creating a Podia Community, your audience only needs to log in once to have access to both your community and products!
What billing options can I offer?
What billing options can I offer?
You will be able to charge your members on a monthly and/or annual basis.
Stripe needs to be connected so you can set up subscription payments for your community.
Is it possible to have multiple admins for my community?
Is it possible to have multiple admins for my community?
You can add team members with community permissions to help you with your community.
Is it possible to customize my community page?
Is it possible to customize my community page?
There are several options available for customizing your community page, including adding a banner and default topic!
There are no currently extended options for customizing the look and feel of the page, such as through custom CSS.
Topics questions
How do I decide which topics I want to create?
How do I decide which topics I want to create?
Every Community comes with an open and default topic called General that is accessible to anyone in your community and automatically followed by everyone.
You can choose the name and setting on this default topic and add more topics if you would like.
When creating new topics, consider these 3 criteria:
What category would you like to post under?
What access would you like to give members or plans to a topic? Private or public?
What discussions would you like to facilitate in your community?
Access to posts is controlled at the topic level as opposed to the post level and can only be assigned to a single topic.
What if a post fits into more than one topic?
What if a post fits into more than one topic?
We encourage you to find an over-arching topic that would cover multiple topics per post. For example, try using a topic with the name "Animals" as opposed to two separate ones like "Cats" and "Dogs".
That said, if you need to share the same post on more than one topic you can simply re-create it in the second topic.
What happens when I add or delete a topic?
What happens when I add or delete a topic?
When a new topic is added, everyone who has access can view and follow the topic for notifications. If the topic is set to "default", all members that have access.
We encourage you to post on any newly created topic to introduce your members to your new topic.
If a topic is deleted, all posts on that topic will be permanently removed and the Community will no longer be able to view any posts or replies on that topic.
Can a topic include only posts from me, or can members post on all topics they have access to?
Can a topic include only posts from me, or can members post on all topics they have access to?
You can customize the settings for each topic to allow members to post or restrict posting so only you, as the admin, can share updates.
You can also use the Pin feature to surface your most important posts at the top of the topic to all of your members.
Does Podia Community allow for private topics or the ability to add specific members to closed topics?
Does Podia Community allow for private topics or the ability to add specific members to closed topics?
Yes! You can control the privacy for each topic.
You will be able to add specific community members to private topics and limit topic access to members on specific plans.
Only those who are part of a subscription plan will be able to be added to a topic.
Can I delete topics?
Can I delete topics?
Yes, you can delete topics. However, deleting a topic will also delete any posts assigned to that topic.
If you don't want this to happen we recommend changing your topic's availability settings and modifying who is able to view it.
Can I rename topics?
Can I rename topics?
Yes, you can edit the name of your topics as well as their description, banner images, and availability!
Post questions
What if a post fits into more than one topic?
What if a post fits into more than one topic?
We encourage you to find an over-arching topic that would cover multiple topics for a post.
For example, try using a topic with the name "Animals" as opposed to two separate ones like "Cats" and "Dogs".
Member questions
Can community members upload files or images?
Can community members upload files or images?
Yes! Members can upload directly or embed links.
They can also decide to embed from over 1,900 websites, including Google Drive, Soundcloud, Apple Podcasts, TypeForm, and many, many more!
Is it easy for community members to find their Podia products in Community?
Is it easy for community members to find their Podia products in Community?
Absolutely! They can access from the top bar either their community or products.
How do my community members communicate with each other?
How do my community members communicate with each other?
Members are able to communicate with each other in the comments section of your posts. At this time, we do not support member to member messaging.
What happens to a member's posts if I remove them from the community?
What happens to a member's posts if I remove them from the community?
If a community member is manually removed, or their subscription cancels, their posts and comments will remain. Clicking on their profile, however, will direct them to a "Page not found" error until they resubscribe.
Misc questions
How do I change the URL of my community?
How do I change the URL of my community?
Changing the URL of your community can be done directly from the Site builder.
Access the Site editor and click on the page navigation menu, in the left upper corner. From there, locate your community page and click on the “Page settings” icon next to it.
If you have any questions, send an email to [email protected] or click the purple help icon to send us a message 😄