Podia automatically sends a transactional email to your customers every time a purchase is successful with the summary of their order.
However, you might want to send them a welcome email with a personalized message thanking them for doing business with you! 💰
Here's how to create an automated welcome email that will trigger each time someone purchases one - or more - of your products!
Creating a "welcome email" for your products
You can create a new campaign per product or create one campaign for all of your products (if you want them to get the same welcome message).
Start a new email campaign by selecting Campaigns from the Email tab in the sidebar menu.
On the next page, click on "New email" and choose "New campaign" from the dropdown:
Give your campaign a name (only visible to you).
Under "Entrance conditions", this is where you will tell Podia what will trigger the welcome email campaign.
Select "Gains access to product..." and choose the product(s) you want to create a welcome email for.
If you want this email campaign to trigger for multiple products, make sure to add multiple entrance conditions and include all of the products you want to target:
Scroll to the bottom of the page and click on New Email to add a new email to this sequence.
You can add as many emails as you would like, but we will focus on creating a campaign with just one email - your "welcome email".
Start by configuring the details of the email, such as Subject and Preview text.
Make sure Delay is set to 0 days. This will ensure your confirmation email gets sent shortly after they sign up for your product(s).
Time to write the content of your email... ✏️
You can select a blank template, a template from a previous email, or one of our premade templates. From there, use the composer to write your email.
Once you're done, it's time to launch your campaign! 🚀
Click on Done and select Finish later - this will take you back to the campaign editor page.
From there, review the information and - when you're ready - click on "Run" at the top of the campaign setup page.
And that's all there is to it!
Now, every time someone gains access to the product(s) you selected, they'll be added to the campaign and will receive a personalized welcome email shortly after!
FAQ & Troubleshooting
Can I disable the welcome transactional emails that are sent when someone gains access to my products?
Can I disable the welcome transactional emails that are sent when someone gains access to my products?
No. Currently, our automated transaction emails can't be customized/disabled, but we're looking to add this capability in future updates.
Any questions about Podia's email features? Check out our comprehensive help docs, or click the purple icon to send us a message 💜