This guide explains what your customers will see when they sign up for one of your products, so you can better understand their experience.
Understanding the Customer Journey
The customer journey begins when someone visits your Podia website. From there, they can explore your pages and choose what action to take, such as purchasing a product.
Purchasing a Product
To buy a product, the customer needs to go to your product sales page. On that page, they’ll see options like:
Buy for $xx
Get Access for Free
Clicking one of these buttons opens the checkout flow. During checkout, customers will:
Create an account or log in (if they already have one)
Confirm their purchase and enter a discount code (if applicable)
Enter billing information and address (if enabled)
Proceed with payment
Creating an account allows customers to manage all their purchases in one place. They can use the same account to buy more products and access all their content easily.
After payment is completed, customers will:
See a confirmation screen
Gain immediate access to the purchased product
Receive a confirmation email with purchase details (pictured below)
Understanding the Customer Dashboard
After purchasing or signing up, customers can access the dashboard. From here, they can:
View all enrolled products
Enter your community area (if enabled)
Manage account settings, including:
Updating their name
Changing their email address
Resetting their password
Managing payment methods
Navigating the Dashboard
Upon signing in, a page is displayed showing all products the customer is enrolled in. Clicking on a product name opens the product viewer, where customers can access content.
To access your community (if available):
From dashboard, hover to the sidebar menu
Select Community.
Customers can also manage their account settings from this same side bar menu.
Understanding the Experience for Returning Customers
Returning customers can log in to access previously purchased products.
To log in:
Visit your unique Podia site URL
Click the Login button in the site header
Important: Customers should not log in via app.podia.com. That is for admin access only. If a customer is having trouble logging in, refer to our login troubleshooting guide.
FAQ
Do you have a mobile app?
Do you have a mobile app?
No, we do not currently offer a mobile app.
Is Podia a directory?
Is Podia a directory?
No. Podia is designed to support your branded site. Your customers interact with your personal website, not with Podia as a directory.
Want to learn more? You can check all of our customer guides here. Or, if you still need help, chat with our support team or email us at [email protected].