Podia makes it simple for customers to discover and purchase your products.
When people visit your site, they can browse your pages, view the products you’ve listed, and purchase them individually or add multiple products to their cart. When they’re ready, they can proceed to checkout and complete their payment.
Here’s what the buying experience looks like from your customers’ perspective.
Step 1: Customer visits your site and clicks to sign up
One of the most common ways for customers to explore and purchase your offers is by directing them to your site.
Visitors can browse different areas of your site to find your products. For example, you can send them to an individual product sales page or create a custom page that displays multiple products in one place.
From there, customers can learn more about each offer and choose the product they’d like to purchase.
Once they visit a page with an offer, they'll be presented with 2 options:
Buy now: Takes customers directly to checkout, where they can pay for the product.
Get access for free: For free products, customers can click there to access the checkout page and gain access for free.
Add to cart: Adds the product to the customer’s cart and opens the cart. From there, they can review their items or continue shopping.
Step 2: Cart and checkout
Customers can purchase a single product or add multiple products to their cart and purchase them together.
When customers add a product to their cart, they’ll be taken to the cart page, where they can review all the items they’ve added. From there, they can proceed to checkout or select Keep shopping to return to your site and add more products.
If customers continue to checkout, they’ll be taken to the checkout page to complete their signup or purchase. They’ll need to provide the required account, billing, and payment information.
Here’s what they’ll need to do:
Enter their email address.
If they already have an account, they’ll be asked to log in.
If they don’t have an account, they may be asked to create one, depending on your account settings.
Enter their address if you collect customer addresses on Podia.
Enter their payment information.
Review their purchase and apply a coupon code, if one is available.
Click Sign up now or Pay now to complete their signup or purchase.
Step 3: Access what they purchased/signed up for
Once customers complete the signup or payment process, they’ll gain access to the product they purchased and can access it immediately, unless you’ve set a future start date.
After completing checkout, customers can click View product(s) or the custom button on your checkout success page. This will take them directly to their Products area, where they can access what they purchased.
They’ll also receive a confirmation email with the details of their purchase and sign-up.
FAQs
Can I edit the checkout page?
Can I edit the checkout page?
The checkout page is not customizable. You are not able to add extra fields, or add tags to the checkout form.
Why is the payment button on the checkout page disabled and not clickable for my customers?
Why is the payment button on the checkout page disabled and not clickable for my customers?
If the Pay now button is grayed out or disabled, it usually means the customer hasn’t completed all of the required information needed before checkout can be completed.
The Pay now button will remain disabled until the customer:
Creates an account or logs in, and
Completes the required payment details
Before any personal or payment information is entered, the button will appear inactive by design.
If the Pay now button is disabled for your customer, ask them to enter their email address and create an account/log in before proceeding.
If the Pay now button is still disabled after the customer has entered their email address and payment information, then there may be an issue that requires further troubleshooting by our support team.
Why is my customer seeing a Cloudflare validation before checkout?
Why is my customer seeing a Cloudflare validation before checkout?
Sometimes you or your customers may see a Cloudflare CAPTCHA challenge at checkout. That’s just our security system blocking suspicious traffic, like spam or card testing.
As your site grows, it’s more likely to be targeted, and these measures help keep it safe. The challenges disappear once the suspicious activity stops.
This challenge is not able to be disabled at this time.
How can I make sure a customer’s name is captured on checkout (not just their email)?
How can I make sure a customer’s name is captured on checkout (not just their email)?
We recommend moving account creation to the beginning of checkout. When account creation happens first, customers are prompted to enter their name while setting up their account.
If account creation is set to happen at the end of checkout, the customer’s email address is used as the default name. They can update it later, but entering a name is optional in that flow.
Can I customize my checkout to collect a customer's name?
Can I customize my checkout to collect a customer's name?
Yes! We recommend moving account creation to the beginning of checkout. When account creation happens first, customers are prompted to enter their name while setting up their account.
If account creation is set to happen at the end of checkout, the customer’s email address is used as the default name. They can update it later, but entering a name is optional in that flow.
What will customers see if I have multiple payment options for the same product?
What will customers see if I have multiple payment options for the same product?
If you’ve added multiple payment options to the same product or event, customers can choose their preferred option during checkout.
They can click the dropdown next to the displayed price to view and select from the other available payment options.
