Skip to main content

Understanding the customer checkout experience

This guide gives an overview of how your customers check out for your products

Rodrigo avatar
Written by Rodrigo
Updated today

Podia makes the customer buying process simple and straightforward!

All you need to do is share your product sales page with your customers so they can easily buy whatever you're offering!

Here's what it would look like to your customers.

Step 1: Customer visits your product sales page

In order for a customer to buy a product from you, they need to visit your product sales page.

Once in there, all they need to do is click on the “Buy for $xx” or "Get Access for Free" button to access your product's checkout.

Step 2: Customer goes through checkout

Once customers reach checkout, they’ll need to enter their account details and payment information to complete their purchase. Here’s what they’ll need to do:

  1. Create an account (or login if they already have an account)

  2. Enter their address information (if you're collecting addresses on Podia)

  3. Enter payment information

  4. Review their purchase/Apply a coupon code (if available)

  5. Click on Sign up now/Pay now to finish their purchase

Step 3: Customer gains access to the product

Once your customer completes the signup/payment step, they’ll gain access to their product and will be able to access it right away (if you haven't set up a start date).

All they need to do is click on "View product" (or any other variation you might have on your checkout success page). They’ll also receive a confirmation email with the purchase details.

FAQs

Can I edit the checkout page?

At this time, the checkout page is not customizable.

Why is the payment button on the checkout page not working for my customer?

If the payment button is not clickable or is grayed out, you will want to confirm that the customer has input their email address in the checkout form. The payment option will only become clickable when the customer has entered their personal information, like their email address, and entered their payment details.


Still need help?

If you have any questions, send an email to [email protected] or click the purple help icon to send us a message 😄

Did this answer your question?