If you're experiencing a problem with Podia, we're here to help you get back on track quickly. Providing detailed information upfront can significantly speed up the resolution process.
Information to Include
When contacting support, please provide:
A clear description of the issue
Steps you've already taken to troubleshoot
A link to the affected page
Screenshots or screen recordings illustrating the problem
Preliminary Troubleshooting Steps
Before reaching out, try the following:
Test in a different browser to see if the issue persists.
Clear your browser's cache and cookies.
For instructions on clearing cache and cookies, select your browser:
If the issue continues after these steps, please mention the troubleshooting you've performed in your message.
Describing the Issue Effectively
Providing a detailed description helps us assist you more efficiently.
Less helpful:
"My email campaign isn't working."
More helpful:
"I'm experiencing an issue with my email campaign, '90 Day Sales Funnel' (link). It was sent last week but shows no opens. I suspect something might be wrong."
Capturing Screenshots
On Mac:
Full screen: Press
Command (⌘) + Shift + 3.Portion of screen: Press
Command (⌘) + Shift + 4, then select the area.
On Windows:
Full screen: Press the
Print Screenkey.Portion of screen: Use the Snipping Tool.
Recording Your Screen
You can use Loom to create a screen recording that demonstrates the issue.
Contacting Support
Email:
For complex issues, please email us at [email protected] with the details you've gathered. This allows us to investigate thoroughly and provide a comprehensive response.
Chat:
Available Monday to Friday, 9 AM–6 PM EST. Note that complex issues initiated via chat may be redirected to email for in-depth assistance.