Podia

Sometimes, our support team may need additional information to resolve issues that we can't replicate on our end. Providing these details helps us assist you more effectively.

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<a href="#h_c3042a4f35">A screenshot of your browser's developer console</a>

<a href="#h_440f53c0aa">The version of the browser you're using</a>

<a href="#h_44765be9ac">The version of your operating system</a>

- <a href="#h_c3042a4f35">A screenshot of your browser's developer console</a>
- <a href="#h_440f53c0aa">The version of the browser you're using</a>
- <a href="#h_44765be9ac">The version of your operating system</a>

How to Access Your Browser's Developer Console

The developer console logs information about your web application, including network requests and errors. Sharing a screenshot of this console can be invaluable.

Windows: Press <code>Shift + Ctrl + J</code>

Mac: Press <code>Option + ⌘ + J</code>

- Windows: Press <code>Shift + Ctrl + J</code>
- Mac: Press <code>Option + ⌘ + J</code>

Windows: Press <code>Cmd + Shift + K</code>

Mac: Press <code>Option + ⌘ + K</code>

- Windows: Press <code>Cmd + Shift + K</code>
- Mac: Press <code>Option + ⌘ + K</code>

1. Go to Safari &gt; Settings 
 
 
2. Click Advanced
3. Check "Show features for web developers"

Open the console: Press <code>Option + ⌘ + C</code>

1. Enable the Develop menu:
 1. Go to Safari &gt; Settings 
 
 
 2. Click Advanced
 3. Check "Show features for web developers" 
 
 
2. Open the console: Press <code>Option + ⌘ + C</code>

Knowing your browser version helps us identify compatibility issues.

Click the three-dot menu in the top-right corner

Your version number will be displayed

1. Click the three-dot menu in the top-right corner
2. Go to Help &gt; About Google Chrome
3. Your version number will be displayed

Click the three-line menu in the top-right corner

1. Click the three-line menu in the top-right corner
2. Go to Help &gt; About Brave
3. Your version number will be displayed

Go to Help and Feedback &gt; About Microsoft Edge

1. Click the three-dot menu in the top-right corner
2. Go to Help and Feedback &gt; About Microsoft Edge
3. Your version number will be displayed

Scroll down to the Firefox Updates section to find your version

1. Click the three-line menu in the top-right corner
2. Go to Settings
3. Scroll down to the Firefox Updates section to find your version

With Safari open, click "Safari" next to the Apple icon

A window will appear showing your version

1. With Safari open, click "Safari" next to the Apple icon
2. Select "About Safari"
3. A window will appear showing your version

Your operating system version can impact how applications run.

Click the Apple icon in the top-left corner

A window will display your macOS version

1. Click the Apple icon in the top-left corner
2. Select "About This Mac"
3. A window will display your macOS version

Scroll down to "Windows specifications" to find your version

1. Click the Start menu
2. Type "About your PC" and press Enter
3. Scroll down to "Windows specifications" to find your version

Your iOS version will appear near the top of the screen.

1. Open the Settings app.
2. Tap General &gt; About.
3. Your iOS version will appear near the top of the screen.

Look for the Android version section to find your OS version.

1. Open the Settings app.
2. Scroll down and tap About phone.
3. Look for the Android version section to find your OS version.

💡 Quick Tip: Not sure which version you're using? Visit <a href="https://whatmydevice.com/" target="_blank" rel="nofollow noopener noreferrer">whatmydevice.com</a> to quickly see your device type, OS version, and browser info—all in one place!

Still need help? Send us an email at <a href="mailto:hello@podia.com" target="_blank" rel="nofollow noopener noreferrer">hello@podia.com</a> or contact us through chat!

Learn how to report advanced issues by sharing your browser console, OS, and browser version to help Podia support troubleshoot faster.

Advanced Issue Reporting

Find answers and get help from Intercom Support and Community Experts

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Advanced Issue Reporting

Information That Helps Us Help You

How to Access Your Browser's Developer Console

Chrome, Brave, and Microsoft Edge

Firefox

Safari

Finding Your Browser Version

Chrome

Brave

Edge

Firefox

Safari

Finding Your Operating System Version

Mac

Windows

iPhone (iOS)

Android