By default, and in line with industry standards, members receive an email notification after their monthly or yearly payment is processed — not before.
However, if you’d like to send reminders before a renewal happens (subscriptions and/or payment plans), you can set this up through your Stripe account.
Podia doesn’t currently offer built-in automatic renewal reminders, but Stripe gives you the option to configure these notifications to go out ahead of a subscription renewal.
Sending emails about upcoming renewals through Stripe
Here's how to set up reminder emails about upcoming renewals through Stripe:
Login to your Stripe account.
Go to Settings > Billing.
Enable the Send emails about upcoming renewals option. This email will be sent 7 days before a customer's subscription renews.
Click on the eye icon to preview the email that will send and also further customize it.
Still need help?
If you have any questions, send an email to [email protected] or click the purple help icon to send us a message 😄