If you're looking to learn more about automated account emails that your customers may receive, you've come to the right place!
In this article, we'll go over what actions trigger automated emails and answer some common questions related to this feature!
Account actions that trigger system-generated emails
Depending on how you use Podia, your customers may receive automated emails related to your products and, community as well as other account notifications related to their account.
At a high level, these triggers include, but are not limited to:
Billing information
Confirmation email after a successful purchase
Email follow-up after a failed payment
Podia messenger notifications
Password resets
Community notifications
Subscription plan trial expiration date reminders
Webinar registrations and reminders
Product downloads and access reminders
Certificates
Affiliate emails
Account verification codes
FAQ
Can I customize transactional or system-generated email notifications?
Can I customize transactional or system-generated email notifications?
Currently, it is not possible to customize these automated emails. If this is a feature you'd like to see added in the future, let us know by submitting a feature request!
What email address do system-generated emails come from?
What email address do system-generated emails come from?
System-generated emails come from [email protected], with a reply-to of your Podia login email.
Help! My customer isn't receiving one of these emails!
Help! My customer isn't receiving one of these emails!
In cases where a customer is not receiving one of these automated emails, have them check their spam and promotions folder first!
Next, we recommend that they search all emails for any communication from [email protected].
If they're still having trouble, reach out to us! Our team would be glad to investigate further!
If you have any questions at all, send us an email at [email protected] or click the icon below to chat.