If you’d like to learn more about the automated emails your customers may receive, you’re in the right place.
In this article, we’ll go over what actions trigger automated system emails and answer some common questions about how they work.
Account actions that trigger system-generated emails
Depending on how you use Podia, your customers may receive automated emails related to your products, community, and other account activity or notifications.
At a high level, these triggers include, but are not limited to:
Billing information
Confirmation email after a successful purchase
Email follow-up after a failed payment
Podia chat notifications
Password resets
Community notifications
Subscription plan trial expiration date reminders
Event registrations and reminders
Product downloads and access reminders
Certificates
Affiliate emails
Account verification codes
FAQs
Can I customize transactional or system-generated email notifications?
Can I customize transactional or system-generated email notifications?
Currently, it is not possible to customize these automated emails. If this is a feature you'd like to see added in the future, let us know by submitting a feature request!
What email address do system-generated emails come from?
What email address do system-generated emails come from?
System-generated emails come from [email protected], with a reply-to of your Podia login email.
Help! My customer isn't receiving one of these emails.
Help! My customer isn't receiving one of these emails.
In cases where a customer is not receiving one of these automated emails, have them check their spam and promotions folder first!
Next, we recommend that they search all emails for any communication from [email protected].
If they're still having trouble, reach out to us! Our team would be glad to investigate further!