Subscriptions allow you to charge customers on a monthly or yearly basis, giving them access to your products and/or community for as long as their subscription remains active.
With Podia, managing subscriptions is easy — you can see all active subscriptions, retry failed payments, and cancel subscriptions whenever you need to.
Viewing subscriptions
You can easily view all active subscriptions on your Podia account. Here's how to view your subscriptions:
From your Podia dashboard, click on Sales in the sidebar menu and select Subscriptions.
From the subscriptions page, you'll see a list of all of your subscriptions, when they started, amount, total collected and status.
Click on the number of the subscription to view additional details about a specific subscription.
On the subscription page, you’ll see more details about each subscription, including the number of charges, the total amount collected, and more.
You can click on any invoice number to access it and view additional details about a particular charge.
Canceling subscriptions
Follow the steps below to cancel someone's product/community plan subscription.
In the sidebar menu, click on Sales and navigate to the Subscriptions sub menu.
Click on "..." next to the customer who you'd like to cancel subscriptions for.
Click on Cancel subscription.
Select if you'd like the customer to have access until the end of the billing cycle, or have the subscription canceled immediately.
Click on Cancel to confirm the cancelation. This process cannot be reverted.
Managing failed subscriptions
You can manage failed subscription invoices directly from your Invoices page, where the most recent invoices and charge attempts will be displayed.
Whenever a payment subscription charge fails, we recommend contacting the customer to ask them to check or update their payment method.
Once the customer updates their payment method, we’ll automatically try to process the payment again (usually within 15 minutes) using the new payment details.
Retrying failed subscription charges
When a customer’s subscription payment fails, Podia will automatically start a retry schedule to collect the payment. The customer will keep access to the product while these retries are in progress.
These retries follow your Stripe account’s Smart Retries settings, which use machine learning to pick the best time and days to attempt the charge again.
By default, Stripe will retry up to 8 times over a 2-week period, but you can adjust this schedule anytime in your Stripe Revenue Recovery settings.
We'll also automatically process a new charge whenever the customer's payment method is updated. Once the customer updates their payment method, we’ll automatically try to process the payment again (usually within 15 minutes) using the new payment details.
If all retry attempts fail, the payment plan will be canceled automatically, and the customer will lose access to the product.
FAQs
Is it possible to pause a customer's subscription?
Is it possible to pause a customer's subscription?
No, it's not possible to pause a customer's subscription at this time.
Still need help?
If you have any questions, send an email to [email protected] or click the purple help icon to send us a message 😄