Subscriptions let you charge customers at recurring intervals while giving them ongoing access to your products and community. Customers will retain access for as long as their subscription remains active.
With Podia, managing subscriptions is easy: you can see all active subscriptions, retry failed payments, and cancel subscriptions whenever you need to.
Viewing subscriptions
You can easily view all active subscriptions on your Podia account. Here's how to view your subscriptions:
From your Home Feed, click on your site name and select Admin from the dropdown menu.
From the Admin dashboard, click Sales in the sidebar menu.
Now select Subscriptions.
From the subscriptions page, you'll see a list of all of your subscriptions, when they started, the amount, total collected, and status.
Click on the subscription sales number to view additional details about a specific subscription.
On the subscription page, you’ll see more subscription details, including the number of charges, the total amount collected, and more.
You can click on any invoice number to access it and view additional details about a particular charge.
Canceling subscriptions
Follow the steps below to cancel someone's product/community plan subscription.
From your Home Feed, click on your site name and select Admin from the dropdown menu.
From the Admin dashboard, click Sales in the sidebar menu.
Now select the Subscriptions sub-menu.
Click on the subscription you'd like to cancel.
On the subscription page, click on Cancel subscription.
Select if you'd like the customer to have access until the end of the billing cycle, or have the subscription canceled immediately.
Click on Cancel to confirm the cancellation. This process cannot be reversed.
Managing failed subscriptions
You can manage failed subscription invoices directly from your Invoices page, where the most recent invoices and charge attempts will be displayed.
Whenever a payment subscription charge fails, we recommend contacting the customer to ask them to check or update their payment method.
Once the customer updates their payment method, we’ll automatically try to process the payment again (usually within 15 minutes) using the new payment details.
Retrying failed subscription charges
When a customer’s subscription payment fails, Podia will automatically start a retry schedule to collect the payment. The customer will keep access to the product while these retries are in progress.
These retries follow your Stripe account’s Smart Retries settings, which use machine learning to pick the best time and days to attempt the charge again.
By default, Stripe will retry up to 8 times over a 2-week period, but you can adjust this schedule anytime in your Stripe Revenue Recovery settings.
We'll also automatically process a new charge whenever the customer's payment method is updated. Once the customer updates their payment method, we’ll automatically try to process the payment again (usually within 15 minutes) using the new payment details.
It's not possible to manually force a new payment attempt from your Podia dashboard. However, you can trigger one directly from your Stripe dashboard by finding the failed invoice and retrying the charge.
If all retry attempts fail, the payment plan will be canceled automatically, and the customer will lose access to the product.
Changing billing interval
Here’s how to change the billing interval for a customer’s subscription from your Podia dashboard:
From your Home Feed, click on your site name and select Admin from the dropdown menu.
From the Admin dashboard, click Sales > Subscriptions in the sidebar menu.
Click on the subscription you'd like to change interval.
On the subscription page, click Change billing interval.
Select the new interval you'd like to apply for your customer, review the changes, and click Switch.
Whether the customer is charged immediately depends on the billing interval you select:
Switching to a shorter billing interval: The change usually takes effect at the end of the current billing cycle. For example, moving from quarterly to monthly billing won’t result in an immediate charge.
Switching to a longer billing interval: The change usually takes effect immediately. The amount already paid for the current billing period is applied toward the new interval, and the customer is charged the remaining balance. For example, this applies when moving from quarterly to yearly billing.
FAQs
Is it possible to pause a customer's subscription?
Is it possible to pause a customer's subscription?
No, it's not possible to pause a customer's subscription at this time.
Do I get notified about failed subscription payments?
Do I get notified about failed subscription payments?
No. Podia doesn’t send notifications for failed subscription charges. However, customers will receive an email asking them to update their payment method.
If you’d like to receive alerts for failed payments, you can enable those directly in your Stripe account:
Do I get notified when a customer cancels their subscription?
Do I get notified when a customer cancels their subscription?
Yes. You’ll receive an email notification when a customer clicks to cancel their subscription.
Note: The cancellation will appear in your Recent Activity once it actually processes at the end of their billing cycle.
Are customers charged immediately once I change their billing interval?
Are customers charged immediately once I change their billing interval?
Whether the customer is charged immediately depends on the billing interval you select:
Switching to a shorter billing interval: The change usually takes effect at the end of the current billing cycle. For example, moving from quarterly to monthly billing won’t result in an immediate charge.
Switching to a longer billing interval: The change usually takes effect immediately. The amount already paid for the current billing period is applied toward the new interval, and the customer is charged the remaining balance. For example, this applies when moving from quarterly to yearly billing.