Has your Podia subscription payment encountered an issue? No need to worry!
We have a system in place to make multiple attempts to process your payment before taking any action, giving you ample time to resolve any payment errors that may have arisen.
What do I do if my Podia subscription payment fails?
If there’s an issue with your Podia payment, you’ll receive an email letting you know that your most recent payment couldn’t be processed.
Your Podia subscription payment can fail for a few reasons:
Your card may have expired
There might not be enough funds available
The card details you provided could be incorrect
Your bank could have declined the transaction (reasons unknown to us)
Please ensure that your card has adequate funds, is still valid, and can accept subscription payments. You also have the option to update your payment method directly from your Billing Page.
Podia will automatically make several attempts to process the failed payment over a 2-week period to ensure the successful renewal of your Podia subscription.
This process will be done automatically and there is no need to contact our team to have your payment retried.
FAQs
What happens if my payments fail multiple times?
What happens if my payments fail multiple times?
We automatically retry the payment a few times over a few weeks.
If we're still unable to collect the payment after this time, your plan will be canceled, and your account will be closed. You can check what happens when your account is canceled here.
Will my Podia account be closed if my plan is canceled?
Will my Podia account be closed if my plan is canceled?
When your plan is canceled, your account is closed. This means:
Your site will be unpublished and will no longer be accessible
You won't be able to access your Podia dashboard
All recurring subscriptions and payment plans will be canceled
Customers won't be able to access their purchases anymore
Your custom domain will be disconnected
Any active email campaigns will be paused
Can I adjust my billing schedule or delay my payment?
Can I adjust my billing schedule or delay my payment?
At this time, we are not able to adjust billing schedules or delay payments, but we automatically retry the payment a few times over a few weeks, if the original payment attempt fails.
If we're still unable to collect the payment after this time, your plan will be canceled, and your account will be closed.
I have paid my past due balance, but my website is still down. How can I make it live again?
I have paid my past due balance, but my website is still down. How can I make it live again?
If your subscription lapses and your account is closed, this disconnects your domain, unpublishes your products and cancels all active subscriptions and payment plans.
After you upgrade your plan to a paid plan again, you need to manually connect a domain back in your settings, and re-publish your products.
How do I update my payment method?
How do I update my payment method?
You can update the payment method we'll use to process your Podia subscription directly from your Billing page.
How long do I have to fix my subscription after a payment fails?
How long do I have to fix my subscription after a payment fails?
You’ll have up to three weeks to resolve the failed payment before your account is canceled.
During this period, we’ll attempt to process the payment again several times. If we’re still unable to collect the payment by the end of this period, your account will be canceled.
We recommend updating your payment method as soon as possible to prevent any interruptions to your account.
Can I change my Podia plan if my account is past due or a payment has failed?
Can I change my Podia plan if my account is past due or a payment has failed?
You can’t change your plan yourself while your account has an outstanding invoice. You’ll need to pay the past-due balance before plan changes become available.
If you need to switch plans after a payment has failed, contact Podia Support so the team can manually make this change for you.