Are members saying they haven't gotten any emails about your recent posts? Or maybe it's you who hasn't gotten one?
Here are some steps you can take to determine what might be causing this!
Checking notification preferences
Ask the member to check their email preferences. They may have turned off receiving post notifications.
This help doc will share how they can manage these preferences in their account.
You can also check your post's default notification options.
These notifications will be set be default for your members for each topic (but they can always change them later if they want and unsubscribe/re-subscribe).
Check if the topic is being followed
You'll want to make sure your members and/or you are following the topic you want to receive notifications for.
Members will only get these notifications if they are following the topic.
They can do this by logging in and clicking on All Topics from the left-hand menu.
From there, they can view the topics they are following and those they are not.
If you want members of a certain plan to automatically follow a topic, you will want to edit that topic and make sure you turn it into a default topic.
If you have any questions, send an email to [email protected] or click the purple help icon to send us a message 😄