If you aren't able to find the code in your email, here are a couple of things you can try.
Search for [email protected]
This is where the verification codes will be sent from. If you search for this address you will be able to filter for the message and find the verification code more easily:
Search in Spam/Promotions/Other folders
Some email services might filter these emails and put them into different inboxes. Make sure you always check your Spam folder.
If you are using Gmail, you should check the Promotions tab and if you are using Hotmail, you should check the Others folder.
Nothing in spam/trash?
Your email provider or office IT department may be preventing the delivery of these emails into your inbox. Please contact them for further assistance.
Still no luck? Your email could be on a suppression list, which can happen if an email we send bounces.
Contact us for help, and if this keeps happening you should change your login email to something else.
Delay in receiving verification codes
Verification codes expire after 30 minutes, and our code emails tend to send much quicker than that (1-3 minutes).
If codes are arriving very delayed, please wait a bit and try again as it could be an intermittent issue that will self-resolve.
If no luck, check our status page as any outages will be noted there. If there's nothing there, then it could be an issue with your email provider.
If you have any questions don’t hesitate to reach out at [email protected] or click on the purple icon to send us a message!