The verification code is a very important security feature for Podia and is common among most mature Internet companies at this point in time.

Not only do verification codes sent to email addresses help to prevent account sharing, but they're also very important to prevent people's accounts from being stolen.

Each time you log in from an unrecognized device, we will ask you to verify your device to ensure no bad actors will have access to your Podia account.

A verification code will be sent via the email connected to your Podia account. Simply enter it upon login and click on Verify to log in to your Podia account.

Your verification code will be valid for 30 minutes.

You’ll receive an email with a verification code and location details showing where the login attempt is coming from. Check the email and make sure the location matches where you’re trying to log in from.

Never share your verification code with anyone unless you’re absolutely sure it’s you logging in and the information in the email looks correct.

You can avoid entering a verification code every time you log in by trusting your device.

Verification codes cannot be turned off in creators' Podia accounts for security reasons, due to the sensitive personal details located in these accounts.

If you aren't able to find the code in your email, here are a couple of things you can try.

This is where the verification codes will be sent from. If you search for this address you will be able to filter for the message and find the verification code more easily:
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Some email services might filter these emails and put them into different inboxes. Make sure you always check your Spam folder.

If you are using Gmail, you should check the Promotions tab and if you are using Hotmail, you should check the Others folder.

Nothing in spam/trash?
This could be an issue with your email provider, or your email could be on a suppression list, which can happen if an email we send bounces. Contact us for help and if this keeps happening you should change your login email to something else.

Make sure you're using a single browser to login. Every code only works for the web browser you requested it on.

For example, if you request a code on a Safari browser, you cannot enter the same code in a new Firefox browser, or even a new tab in the Safari browser.

Enter the code from the same page you requested the code from, otherwise, a new code will be generated for each login attempt on the new tab or browser.

Verification codes expire after 30 minutes, and our code emails tend to send much quicker than that (1-3 minutes).

If codes are arriving very delayed, please wait a bit and try again, as it could be an intermittent issue that will self-resolve.

If no luck, check our status page as any outages will be noted there. If there's nothing there, then it could be an issue with your email provider.

If you have any questions don’t hesitate to reach out at [email protected] or click on the purple icon to send us a message!