Looking to move over to Podia email? We've got you covered!
Looking for product migrations instead? Check out this article.
When you select both a paid base and email plan, Podia is happy to offer free migrations to help you switch over from your existing email platform! ✨
How migration works in Podia
To request a migration, please fill out the form here with the requested information and someone from our support team will be in touch ASAP!
Migrations are a manual process for our support team. The way it works is that we sign into your current provider to export your subscribers, tags, and segments and then import them into your Podia account.
For email campaigns, we will copy and paste the content, images, and files into a new campaign here, using the selected template of your choice. We will then set up applicable automations.
Because of our process, once we start working on your migration, we will not be able to refund any portion of your Podia plan and we are unable to make any exceptions.
What we’ll migrate for you
What we can migrate for you depends on the email plan you select!
For any paid email plan, we’ll migrate:
Subscribers
Tags
Segments
Up to 5 email templates*
Up to 10 email campaigns
* Templates can be recreated in Podia using the design features available. It is expected that fonts and formatting will change to adapt to our editor.
Due to differentiations between platforms, migrated automations are limited to the following triggers:
Purchasing a product
Joining a Waitlist
Adding to Audience
Joining a Community
Adding a tag
What we’re unable to migrate
Data migrated for subscribers is limited to:
First and Last name
Email address
Associated tags
We cannot store or migrate additional information such as:
Mailing addresses
Phone numbers
Subscriber notes
Additionally, we’re unable to migrate:
Tables, columns, or custom code.
Conditional splits.
Note: Migrated subscribers will not receive any migrated campaigns.
They will be tagged with the tag migrated which will opt them out of receiving any of the campaigns we migrate on your behalf to prevent overlap with your existing email service.
FAQs
How long will it take for my migration to be completed?
How long will it take for my migration to be completed?
Once you have completed the following items, the estimated turnaround time for an email migration is 2-4 weeks:
The signed migration agreement
The estimated time can change based on public holidays, the number of requests we have in the queue, as well as when we receive your request.
Do you still have questions? Please reach out to our incredible support team and we'll be happy to help 😃