Managing payment plans

Question

Accepted Answer

Offering payment plans makes it easier for your customers to afford your
  products by letting them pay smaller installments over time, rather than in
  one lump sum.

In this article:

Overview
  
    Retrying failed payment plans

Canceling future payment plans

Overview

In the event that a monthly payment fails for any reason,
  we retry the customer's card on file three times, three days in a
    row.

If the charge fails after the third attempt, that monthly
  payment is then canceled and
  we won't retry again automatically. 🚫

We'll send an email to both you and your customer for each failed payment
  as well:

It is up to you if you'd like to remove them from the product or
  manually retry the charge after it is canceled.

Why do we do this?
  
    The reason that we don't automatically remove them is that we want to
    leave that up to you!It could be that they've paid 11 out of
    12 payments and you want to let the 12th payment slide or they may have paid
    you another way outside of Podia.

Retrying failed payments

You can easily retry any failed payments from your invoices.

Note: this option will only be available after we
    retry their failed payment for the third time.

Step 1: Click on
  Sales
  in the top navigation.

Step 2: To open up a specific invoice, click the
  Invoice # in the first column on the left. Simply select the
  invoice of the failed payment you'd like to retry.

You can also easily go to a customer's invoice by clicking on their
  Audience
  profile and selecting View Sales Invoice to the right of
  their product(s).

Step 3: If the retry option is available you should see
  it right at the top. To retry a failed payment, simply click on
  Retry payment.

If the retry is successful, this is all you'll need to do. If it
  fails again, it might be a great idea to contact your customer directly and
  ask them to change to a different payment method. 💳

Canceling future payments
You can also cancel future payments if you wanted!

Step 1: Click on
  Sales
  in the top navigation.

Step 2: To open up a specific invoice, click the
  Invoice # in the first column on the left. Simply select the
  invoice you'd like to cancel future payments from.

Step 3: Click on
  Cancel payments at the top menu.

Then, select if you'd like to maintain or remove product access. Click
  confirm.

Any questions? Please reach out to us at
  hello@podia.com
  (or click the icon below to chat with us!). 😃