Podia

Podia Labs

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Learn more about managing your audience on Podia

Audience

Learn how to search for specific audience members in your Podia account.

Finding an account

Learn how to edit account details for your customers and subscribers.

Editing account information for your audience

Learn how to update your customers' passwords if they run into issues logging in.

Change an account's password

Getting started with audience management on Podia 

Getting Started

Learn how to export your customer data from Podia.

Exporting your audience/customer list

Learn how to check if your customers are subscribed to receive marketing emails from you.

How to check your audience's subscription status

Learn how your customers can manage their email subscription preferences.

Understanding subscribers' email preferences

Learn what subscribed, not subscribed, and unconfirmed statuses mean in your audience.

Understanding audience subscription status

Learn how to delete customer accounts from your audience.

How to delete accounts

Learn how to unsubscribe your customers from marketing emails.

Unsubscribing people from marketing emails

Learn more about how account creation works on Podia, and how customers with incomplete accounts can complete them.

Understanding account completion statuses

Learn more about managing accounts on Podia 

Manage Accounts

Learn how to remove a product from a customer's account so they can no longer access it.

Remove customer product access

Learn how to resend confirmation emails to unconfirmed subscribers if they missed it.

How to resend a confirmation email to unconfirmed subscribers

Learn how to resend an account setup email to customers with incomplete accounts.

How to trigger an account setup email for incomplete accounts

Learn more about viewing and managing audience profiles on Podia 

Audience Profiles

Learn how to import contacts into your Podia audience and optionally give them access to products and free plans.

How do I bulk import emails?

Learn how to add someone to your audience using their email address.

How to add a person to your audience

Learn about common issues email imports are rejected, and how to fix them.

Why is my import being rejected?

Bulk import customers into products and free subscription plans

Learn more about importing your audience to Podia 

Imports

This guide goes through the basics of using tags to organize your audience.

Getting started with tags

Learn how to create tags in your Podia account.

How to create new tags

Learn how to add and remove tags from customer profiles in your Podia account.

Adding and removing tags in your audience

Learn how to manage the tags you've created in your Podia account.

How to manage tags

Learn how to delete tags in your Podia account.

How to delete tags

Learn how to rename tags in your Podia account.

How to rename tags

Learn more about creating and managing tags on Podia 

Applying filters to your audience

This guide goes over how to create, edit, and delete segments in your Podia audience.

Getting started with audience segments

Learn how to create a customer segment using audience filters.

Creating a new audience segment

Learn how to edit segments you've created in your Podia account.

Editing audience segments

Learn how to delete an audience segment from your Podia account.

Deleting an audience segment

Learn more about filters & segments on Podia 

Filters & Segments

This guide gives tips on what to do if a customer has accidentally purchased products or plans on different emails.

Can I "merge" accounts?

This guide goes over common issues customers run into when logging in to your Podia site, and how to resolve them.

Troubleshooting customer login issues

Frequently asked questions about audience on Podia

FAQs

Find answers and get help from Intercom Support and Community Experts

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