Product discussions are a great way to encourage conversations directly within your product, keeping customers engaged without needing to redirect them to other platforms.
In this article, we’ll explore how to use product discussions to engage with your customers on Podia.
Introduction
Discussions provide a dedicated space within your products to connect and engage with your customers.
You can start conversations by creating discussion topics that interest your audience, such as asking questions, sharing updates, or gathering feedback.
Customers can engage in discussions by liking and commenting on posts. If not restricted, they can also create their own discussion topics.
Discussions are easily accessible within your products under a dedicated tab, separate from your product content.
Discussions in online courses:
Discussions in other product types :
Product discussions are available for all product types, except bundles.
Enable, disable or restrict discussions for your product
Discussions can be enabled, disabled, or restricted for any of your products on Podia.
By default, we will automatically enable discussions for every new product you create.
In the sidebar menu, click on Products.
Click on Edit next to the product you'd like to edit discussions for.
Once inside the product, click on the Details tab.
Under Discussions, select if you'd like to make discussions Active, Restricted, or Hidden.
Active: Customers can create new discussions and respond to existing ones.
Restricted: Customers can view discussions but cannot create or respond to discussions.
Hidden: The discussions tab will be hidden for customers so they won't be able to view it.
Viewing product discussions
Here's how to view all the discussions that are happening on your product.
In the sidebar menu, click on Products.
Click directly on the name of the product you're trying to view discussions for.
Navigate to the Discussions tab.
You'll be able to view all of the discussions happening on your product and sort them by "created", "updated", number of "likes" and "comments". You'll also be able to search for specific discussions.
Creating new discussions
Creating new discussions is simple and can be done with just a few clicks.
From your products page, click directly on the name of the product you want to create discussions for.
Navigate to the Discussions tab.
Click on "+ New Discussion" to add a new discussion to your product.
On the next page, type in the content of the discussion you'd like to create, as well as upload a video.
Once you're done, click on Start discussion.
Managing product discussions
From the Discussions tab, you'll be able to manage discussions that happen inside your product.
Click on "..." next to each discussion item to Pin it to top, Edit or Delete it.
You can also click directly on each discussion to access it.
From there, you can view all of the comments and replies made to a particular discussion.
Clicking on "..." next to each comment will also bring additional options.
FAQ
I'm unable to create new discussions... HELP!
I'm unable to create new discussions... HELP!
If you're unable to create new discussions, check if you're trying to do it from the preview mode.
Creating and commenting on discussions are unavailable if you're viewing your product as a customer.
Make sure you create a new discussion directly from the Discussions tab within your product.
Can I limit discussions so only I, as the admin, can create them?
Can I limit discussions so only I, as the admin, can create them?
Yes! You can restrict discussions so that only you can create new posts.
When discussions are restricted, customers won’t be able to start new discussions or comment on existing ones.
Still need help? Reach out to our support team by emailing us at [email protected].