So you want to sell physical products using Podia? We got you covered!

Podia was designed primarily as a storefront for digital products, making it ideal for selling online content.

Since our platform mainly caters to digital goods, we’re unable to assist with fulfillment or shipping of physical items.

However, if you sell a small quantity of physical products each month and prefer an all-in-one solution, Podia could still be a great option for you.

Here’s a step-by-step guide on how to collect your customers’ physical addresses so you can easily ship out your products!

To get started, we'll need to enable the collection of customer addresses.

Head over to your Settings and enable “Collect customer addresses for tax reporting” under the Taxes field.

Note: This change will affect ALL of your products. We don’t have a way to turn it on or offfor specific products.

This will create a field during checkout, prompting your customers to enter their address information.

Create a new product for the physical good you wanna sell and set it up as an “online course”.

When editing the product, add a new text lesson instructing customers on what next steps look like to them.

💡 Pro Tip: While we don’t directly manage physical product stock, you can set up a sign-up limit for your products depending on how many units you want to sell!

To enhance customer communication in regard to the shipment status of your products, we recommend creating an automated email that triggers when a purchase is made.

Luckily, you can do this using our email campaigns feature!

In the sidebar menu, click on Email and then select Campaigns.
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Hop on over to Email to get started on your campaign, and then click “New campaign” button.

Create your Campaign name and set the entrance condition as "Gains access to product..." > Product Name.

Set the email to send 0 days after entrance so it fires as soon as a customer purchases your product.

The content of the email should be pretty similar to the one you used on your course content. Here’s a good example:

In order to access your customers’ shipping addresses you need to export the customer data from this particular product.

From the Products page, click on "..." next to the product you want to export sales for and choose "Export customers...".

This option will generate a .CSV file with your customers’ names and shipping addresses you can use to ship your sold items!

Now you should have all the information you’ll need in order to ship your products! 📦

You can also leave them a personalized note telling them that you have shipped their products using our messaging feature.

If you have questions or need help, email us at [email protected] or click on the icon at the bottom right to chat.