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How can I test the full customer experience?

Rodrigo avatar
Written by Rodrigo
Updated this week

You can view your product as a customer, but some actions are limited in preview mode.

If you want to test the full customer experience for products and community plans (checkout, viewing product comments, viewing quizzes, understanding the customer dashboard view, etc.), we recommend creating a test account on your site.

Creating a test account

The first step to creating a test account will be to navigate to your public site and sign up for a product or community plan as if you were a customer through the checkout.

Pro tip: use an 100% off coupon code during the checkout to make this process easier for you!

After completing the checkout process, you'll be brought to either the new customer account's product dashboard, if you purchased a product, or to the community homepage, if you signed up for a subscription.

And that's it πŸŽ‰ Your customer account is now created and can be used for testing!

To avoid confusion, we recommend using an email address that's not your admin login email address for your test customer account.


FAQs

Do I have to pay for my own products to create a test account?

Nope! You can create a 100% off coupon in order to get through checkout without paying.

I only see a Login button. How can I create an account?

Currently, the account creation process happens at the point of checkout. You'll need to publish a product on your public site in order to sign up with your test account.

After you've signed up, you'll be able to access your test customer account's dashboard by logging in to your public site.

What if I don't have another email address?

Some email providers like Gmail allow for the creation of aliases using special characters like "+" or "."

These email addresses will go into the same inbox, but will be treated as unique email addresses by our system.

Help! I can't log in to my admin dashboard now!

If you're trying to access your admin dashboard to manage your site and products, make sure you are logging in to https://app.podia.com/login.

If you're trying to test the customer experience of your site, make sure you are logging in to your public site URL (in our example above, https://demo.podia.com/login).


Still need help?

If you have any questions, send an email to [email protected] or click the purple help icon to send us a message πŸ˜„

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