Accounts can be labeled as complete or incomplete, depending on their completion status. Accounts without a password will be marked as Incomplete.
You can easily trigger an account setup email for incomplete accounts to prompt them to finish setting up a password for their accounts.
Triggering an account setup email for incomplete accounts
You can easily trigger an "Account setup confirmation" email directly from the profile page of Incomplete accounts.
Navigate to the profile of an Incomplete account.
Click on "..." and select Send account setup email.
And that's it! An email will be triggered prompting them to finish creating their accounts.
FAQ & Troubleshooting
Some of my subscribers are marked as Incomplete... Do I need to trigger an account setup email for them?
Some of my subscribers are marked as Incomplete... Do I need to trigger an account setup email for them?
No. If your subscribers are marked as Incomplete, this means they simply don't have a password associated with their accounts.
This won't prevent them from receiving emails or it doesn't mean they will need to set up a password to start receiving emails from you.
My customer is not receiving the account setup email... HELP!
My customer is not receiving the account setup email... HELP!
If customers are having trouble receiving the account setup email you're triggering, try sending them to your /forgot-password page.
The link to your forgot password page is yourwebsitedomain.com/forgot-password.
For example, if your website URL is university.podia.com, then your login page link would be: university.podia.com/forgot-password
If you have any other questions or need help, send an email to [email protected] or click on the purple help icon to send us a message! 😄