Members can leave your Podia at any time from their account settings. When leaving, they can choose whether to keep or remove their profile information.

In this article, we’ll explain what happens when a member leaves your Podia.

What happens when a member leaves my Podia?

When a member leaves your Podia, the following changes take effect immediately:

They lose access to your Podia.
They’re removed from all products, plans, subscriptions, and other enrollments.
Their contact profile no longer appears in your Audience list.
Their existing posts and comments remain on your site. If the member removes their profile information

If the member removes their profile information

When leaving your Podia, a member can also choose to remove their public profile information.

If they select this option:

Their name, profile photo, and other personal information are permanently removed.
Their existing posts and comments remain but appear under a Past member alias.
You can no longer access their contact profile or view their personal information.
They can’t regain access to their previous profile if they return later.

Anonymization is permanent. Once a member removes their profile information, it can’t be recovered, even if they rejoin your Podia later.

What happens if a member returns?

A member who has left can rejoin your Podia later. What happens to their profile depends on whether they removed their information when leaving:

If they kept their profile information, they can regain access to their previous profile.
If they removed their profile information, the original profile can’t be restored. They’ll rejoin as a new member.
Previous product enrollments, plans, and subscriptions won’t be restored automatically in either case.

FAQs

Can I prevent members from leaving my Podia?

No. Members can choose to leave at any time. You can't prevent this, but you can reach out to understand their reason.

Am I notified when a member leaves my Podia?

You'll receive a Member leaves admin notification each time a member leaves your Podia on their own.

You can manage your Admin notifications by following these steps.

What happens to a member's subscription and product enrollments when they leave?

All of their product enrollments and active subscriptions/payment plans are cancelled when a member leaves a Podia.

Will their posts and comments be deleted?

No. Posts and comments always remain on your site.

If the member anonymized their profile, those contributions will appear under Past member instead of their name.

Is this the same as me deactivating a member?

The outcome is similar: the member loses access and is removed from products and enrollments.

The difference is who initiated it: a member leave is triggered by the member themselves, while deactivation is an action you take from your Contacts list.