Podia’s email billing is based on the number of active subscribers in your account.
In this article, we’ll cover some frequently asked questions and answers about Podia Email.
How does Podia count subscribers?
Your email billing is determined by the count of subscribers in your account (not contacts, and not a monthly email send count).
People marked with "Not subscribed" or "Unconfirmed" won't be counted towards your limit.
How much does Podia Email cost?
Podia Email pricing will be based on the number of subscribers in your account (not contacts, and not a monthly email send count).
Podia Email will stay free for under 100 subscribers. Once you reach more than 100 subscribers, Podia Email will be an optional paid add-on.
You can check the full pricing structure for email here: www.podia.com/pricing
You can manage your Podia Email plan at any time directly on your Billing page and sign up for the plan according to the number of subscribers you have on your account.
Do I HAVE to pay for Podia Email?
No — Podia Email is an optional paid add-on separate from your base Podia plan.
You can send emails for free to up to 100 subscribers on your account. If you exceed this limit, you’ll need to upgrade to a paid Podia Email plan.
A base plan is required to use Podia Email.
How do I change my current Podia Email Plan?
You can change and upgrade your email plan to increase your subscriber limit at anytime (even before you hit the limit for the current plan).
To avoid unwanted charges, Podia will NOT automatically change your email plan.
Changes to your email plan should be done manually.
As you approach the subscriber limit for your plan, Podia will send reminder emails indicating how close you are to hitting your current plan's limit.
To change your Podia Email plan, visit your Billing Page. From there, scroll until you find Podia Email, and click on "Manage" > "Upgrade plan".
What happens if I upgrade my plan before the next billing date?
If you upgrade to a new plan before your current one expires, you won't be charged twice.
We'll factor in the unused time from your existing plan and prorate the charges of your new plan accordingly 💳
What happens if I downgrade my Podia Email plan?
If you switch to a lower Podia Email plan with fewer subscribers than you currently have, email sending will be disabled.
Transactional emails - such as sales confirmations, failed payment warnings, webinar reminders, etc. - will still be sent.
What happens if my Podia Email payment fails?
If your Podia Email payment fails, the ability to send emails will be disabled (broadcasts + campaigns).
Scheduled broadcasts will be set to draft, and email campaigns will be paused.
You will be prompted to fix your payment method, and - once your payment succeeds - email sending functionality should be restored.
Once email sending functionality is restored, make sure to re-schedule broadcasts and resume paused campaigns.
What happens if I hit my sending limit?
If you exceed the number of subscribers for your plan, the ability to send emails will be disabled (broadcasts + campaigns).
Scheduled broadcasts will be set to draft, and email campaigns will be paused.
You will be prompted to upgrade to the next available tier or remove active subscribers to restore email sending functionality.
Once email sending functionality is restored, make sure to re-schedule broadcasts and resume paused campaigns.
Does Podia automatically upgrade my Podia Email plan if I hit the subscriber limit?
To avoid unwanted charges, Podia will NOT automatically change your email plan.
Changes to your email plan should be done manually.
Any other questions about Podia's email features? Check out our comprehensive help docs, or click the chat icon to send us a message 💜