In this article, we'll go over how you can check your customers' progress within your courses.
Viewing a customer's progress
Here's how to view your customer's progress in an online course:
From your home feed, click on your site name and select Admin from the dropdown menu.
From the Admin dashboard, click Products in the sidebar menu.
Click directly on the product name to bring up that product's audience list, along with an overview of their progress.
Click the “…” next to the customer you’d like to check, then select View Progress to see a more detailed view of their course progress.
The window that pops up will show each lesson they've completed, as well as the score they got on any quizzes.
Here's what each one of the icons indicates:
A gray icon indicates the member hasn't opened the lesson yet
A yellow icon indicates they have opened but not completed the lesson.
A green icon indicates they have viewed and completed the lesson.
FAQs
What is the difference between viewed and completed?
What is the difference between viewed and completed?
The sections will only show as completed once your customer marks the section as complete.
If they simply view the lesson and do not tick this checkbox, it will show only as viewed (with a yellow icon indicator next to its lesson).
To share with a customer how they can mark lessons as complete, you can direct them to this article.
Can I view the individual question scores on the course progress?
Can I view the individual question scores on the course progress?
At this time, only the general quiz score is available for course reports.
You'll be able to view the overall score for the particular quiz as well as how many attempts they took.
What does the progress count (e.g. "5 out of 7") mean?
What does the progress count (e.g. "5 out of 7") mean?
The progress count shows how many lessons your customer has manually marked as complete, not how many they've viewed, and not their quiz results.
For example, "5 out of 7" means 5 lessons have been marked complete and 2 haven't, regardless of whether those lessons were watched or whether any quizzes were passed.
Quiz scores are tracked separately and appear alongside the lesson progress in the progress view. A passing quiz score does not automatically mark a lesson as complete — your customer still needs to click Complete on each lesson individually.
If your customer's count is lower than expected, direct them to the Mark lessons as complete article to manually update their progress.
I can't find the "..." option on my screen... HELP!
I can't find the "..." option on my screen... HELP!
If you can’t see the ... menu in a product’s customer list or the Sales tab of a contact’s profile, your screen may be too narrow to display all available options.
Scroll horizontally to the right to reveal the menu. To do this with a mouse and keyboard, press and hold Shift while scrolling down/up with your mouse wheel.
