Want to find out why a payment failed in Stripe? No worries, we've got you covered!
How to find a failed customer payment in Stripe
This section will walk you through how to find a failed customer payment in Stripe.
Log in to your Stripe account
In the search bar type or paste in the customer's email address. In the drop down menu, you will see the customer's email and/or name highlighted in yellow.
Click on the highlighted email address. This will bring you to the customer's account page.
Under Payments you will see the failed payment.
Checking the reason why the payment failed
Hover your mouse over the word Failed X to see the reason why the payment has failed.
For a more detailed answer, click on the failed payment. There will be the reason for the failed payment as well as some general advice on how to proceed with the customer.
There are a few different reasons why a payment can fail, which you can learn more about in Stripe's help center here: https://docs.stripe.com/declines.
FAQ
Will the payment retry?
Will the payment retry?
In the event that a payment payment plan installment fails for any reason, we retry the customer's card on file three times, three days in a row.
If the charge fails after the third attempt, that monthly payment is then canceled and we won't retry again automatically. 🚫
To retry a payment that has been cancelled, you will need to contact us to reopen the invoice.
If you have any questions at all, send us an email at [email protected] or click the icon below to chat.