Want to find out why a payment failed in Stripe? No worries, we've got you covered!
Podia integrates on Stripe to process payments, and issues with your Stripe account can lead to failed transactions or missing sales data. Below, we outline common causes for these problems and provide troubleshooting steps to help you resolve them.
How to find a failed customer payment in Stripe
This section will walk you through how to find a failed customer payment in Stripe.
Log in to your Stripe account
In the search bar type or paste in the customer's email address. In the drop down menu, you will see the customer's email and/or name highlighted in yellow.
Click on the highlighted email address. This will bring you to the customer's account page.
Under Payments you will see the failed payment.
If you notice repeated failures, it might be worth checking if Stripe has placed any restrictions on your account. Restrictions can occur if Stripe requires additional information to verify your business or identity.
Checking the reason why the payment failed
Hover your mouse over the word Failed X to see the reason why the payment has failed.
For a more detailed answer, click on the failed payment. There will be the reason for the failed payment as well as some general advice on how to proceed with the customer.
There are a few different reasons why a payment can fail, which you can learn more about in Stripe's help center here: https://docs.stripe.com/declines.
Failed transactions can also result from restrictions placed on your Stripe account or incorrect account configurations. Regularly monitoring your Stripe account for notifications or requests for additional information can help prevent such issues.
FAQ
What if my sales data is missing in Stripe?
What if my sales data is missing in Stripe?
Ensure you are logged into the same Stripe account connected to your Podia site. You can verify the connected account in Podia by navigating to your payment settings. If you are logged into a different Stripe account, switch to the correct one to view your sales data.
If you have any questions at all, send us an email at [email protected] or click the icon below to chat.