You've uploaded a snazzy new image to show off your products on social media but it's showing an old version or nothing at all - what's going on?
In this article, we'll share how to debug your images to ensure the right one shows up.
Debug your social media image using Social Share Preview
Social Share Preview is a helpful tool that will allow you to test several social networks at once without needing to be logged in.
Note: Some social media platforms, like Meta, require you to be logged in to test social/meta images and descriptions.
Go to Social Share Preview to enter your URL and click on the right arrow to continue.
Check each social share preview. If there's a problem you can learn how to fix it below the image.
Dubug your social media image using platform-specific tools
Sometimes, social media images will get cached, and you might need to use debugging tools to get the right one to show up on your site.
In case there's a specific social media tool that you'd like to debug, you can follow the links below and follow the on-screen instructions.
Keep in mind that you will need to be logged in to use these tools.
Facebook/Meta: https://developers.facebook.com/tools/debug/
Twitter/X: https://cards-dev.twitter.com/validator
LinkedIn: https://www.linkedin.com/post-inspector/
If you've tried these tools out and are still having trouble, you can reach out to our support team.