If your account is under review or locked, access to certain Podia features has been temporarily restricted.
To help keep Podia secure, we may need to verify information about your account before full access can be restored.
Overview
If your account is under review or locked, access to certain Podia features will be temporarily restricted until you confirm and verify your identity.
Account under review
You can continue browsing your Admin dashboard and Hub and use most Podia features. However, some actions will be temporarily restricted, including:
Sending emails
Importing or inviting contacts
Granting access to plans, products, or events
Inviting members to your community
Account locked
You won’t be able to access your account while it’s locked. To restore access, you’ll need to verify your identity.
Common reasons your account is under review/locked
Here are some common, high-level reasons an account may be placed under review:
Invalid or incomplete name information
If the name entered during signup doesn’t appear to be a real first and last name — for example, obvious typos, placeholder text, or an email address entered in place of a name — your account may be flagged for review.
Payment or billing-related issues
Problems with your payment method, such as failed charges, invalid billing information, or activity that requires additional verification, may temporarily lock your account while we review it.
Accessing Podia from an unsafe or high-risk network
Signing in from networks that appear unsafe — including some public Wi-Fi networks, anonymized connections, or locations associated with a high level of abusive activity — can trigger a temporary lock. This helps protect your account and prevent unauthorized access.
Unusual or suspicious account activity
Certain account setup choices or activity patterns may automatically trigger a manual review as part of our fraud-prevention and security processes.
Unlocking your account
If your account is locked or placed under review, you’ll need to verify your identity before access can be restored.
Identity verification is completed through Stripe Identity (Stripe Verify), a secure service used by many online platforms.
Here’s what to expect:
You’ll be guided through a short, secure verification process.
You’ll need to upload a photo of a valid government-issued ID.
You may be asked to take a selfie to confirm your identity.
Stripe will securely process your information and share only the verification result with Podia.
Click Verify identity from the Under review/Locked page to begin the process
Podia doesn’t store your identity documents. They’re handled securely by Stripe in accordance with applicable privacy and security standards. You don’t need a Stripe account to complete the verification process.
Most identity checks are completed within a few minutes. Some may take longer depending on the quality of the submitted documents and the verification requirements in your region.
FAQs
Why is my "Verify identity" button greyed out?
Why is my "Verify identity" button greyed out?
If the Verify identity button is grayed out and unclickable, please confirm your account's email address before proceeding.
If you have not confirmed your email address, you will see this banner at the top of your screen:
I can't find a Verify Identity button... HELP!
I can't find a Verify Identity button... HELP!
If the option to verify your identity isn’t available, contact Podia Support for assistance.
Click Contact support on the account review or locked account page to get in touch with our team.
