If you aren't able to find the code in your email, here are a couple of things you can try.
Search for [email protected]
This is the email address where we’ll send verification codes.
If you search for this address in your inbox, you’ll be able to filter for the message and find the verification code more easily.
Search in Spam/Promotions/Other folders
Some email services might filter these emails and put them into different inboxes. Make sure you always check your Spam folder:
Gmail: Check your Promotions tab as well as your Spam folder.
Hotmail/Outlook: Check your Others folder, as well as your Spam.
Nothing in spam/trash?
Your email provider or office IT department may be preventing the delivery of these emails into your inbox. Please contact them for further assistance.
Still no luck? Your email could be on a suppression list, which can happen if an email we send bounces.
Contact us for help, and if this keeps happening, you should change your login email to something else.
Delay in receiving verification codes
Verification codes expire after 30 minutes, and the emails are usually sent much faster than that (within 1–3 minutes).
If your codes are arriving very late, wait a bit and try again. This may be a temporary issue that resolves on its own.
If that doesn’t help, check our status page for any reported outages. If everything looks fine there, the issue may be related to your email provider.
Still need help?
If you have any questions don’t hesitate to reach out at [email protected] or click on the purple icon to send us a message!