What happens if I disconnect/change my Stripe account?

Question

Accepted Answer

If you find yourself looking to change the Stripe account connected to Podia, but you aren't sure of all of the ramifications of that, you've come to the right place!
Disconnecting your Stripe account will have direct implications on your active community/subscription plans and product payment plans as well.
Here's what will happen if you disconnect/change your Stripe account!

In this article:
Implications of disconnecting/changing your Stripe account
Implications on active community/subscription plans
Implications on payment plans/installments
FAQ
Implications of changing your Stripe account
Changing your Stripe account will have a direct implication on all of your recurring and pending payments, e.g. subscription/community plans and payment plans/installments.
All your recurring/payment plans are associated with the unique Stripe account connected to your Podia account when those were created.
Once a Stripe account is disconnected, we are unable to communicate with it to effectively charge/manage subscription plans/payment plans previously created.
If you don't have any active subscriptions and/or pending payments you should be safe to disconnect and connect a new Stripe account.
If you have active subscriptions/pending payment plans, here would be the implications...
Implications on active community/subscription plans
Implications on active community/subscription plans:
People won't be able to sign up for any subscription plans you created before you disconnected/changed your Stripe account
Members with active subscriptions created prior to the Stripe account disconnection/change won't be able to cancel their plans and/or change to a different community planMembers with active subscriptions would still be able to access the content of their current subscription plan 
Current members' subscriptions won't be automatically canceled and they will still be charged through the old Stripe account
What should I do...?
You will need to create new subscription plans after you change your Stripe account 
Members will need to re-subscribe to the new subscription plans you created after changing your Stripe account once you connect your new Stripe account
Subscription plan cancellations related to subscriptions plans attached to your old Stripe account would need to be done directly through your old Stripe account
Implications on payment plans
Payment plans aren’t canceled immediately, but we are unable to charge any upcoming payment plans created when the old Stripe account was connected.
This will result in payment plans failing multiple times and eventually being canceled.
What should I do...?
You'll need to manually handle these upcoming payments through your new Stripe account. This involves manually making invoices in Stripe for any future installments that are still pending in Podia.
FAQ
Can subscriptions be transferred over to a new Stripe account?
Subscriptions created through the Podia platform cannot be transferred to a new Stripe account at this time.
Can I reconnect the Stripe account I originally had connected to Podia?
Yes.
If you reconnect the Stripe account you originally used, any installments that haven't yet been charged will be successfully processed.
Got any questions? Please send us an email at hello@podia.com or click the purple icon below to send us a message 😃