There may be times when you need to remove a customer’s access to a specific product, event, or plan without deleting their profile.
When you do this, they’ll lose access to that specific offer, but their profile will remain in your account.
In this article, we'll show you how to remove customer access.
Removing customer access
Here's how to remove customer access from a product, event, or plan:
From your home feed, click on your site name and select Admin from the dropdown menu.
From the Admin dashboard, click Audience in the sidebar menu.
Use the search bar at the top to find a contact by name or email address, or scroll to manually locate their profile.
To view a contact's full profile and make changes, click on their name.
Once inside their profile, click "..." next to the product/event/plan you'd like to remove access for and select "Remove access".
Their access will be revoked immediately, and they’ll no longer be able to access that product/event/plan.
You can add someone back to a product at any time by using the "Grant access" option or asking them to repurchase it.
They’ll keep their previous progress, but any delay settings will reset based on the date they regain access.
FAQs
How do I remove enrollment for a subscription-based offer or an active payment plan?
How do I remove enrollment for a subscription-based offer or an active payment plan?
You can remove access for free and one-time paid products/events.
For paid subscriptions (including products, events and plans) and payment plans, the Remove access option isn’t available.
Instead, you’ll see options to Cancel subscription or Cancel plan. To remove access, you’ll need to cancel the customer’s subscription or payment plan.
Once their subscription/payment plan is canceled, their access will be removed.