Included items are a great way to give customers access to additional products when they sign up for a specific product.
This can be useful for offering bonus products, extra resources, or additional content as part of your main offer.
In this article, we’ll show you how to include additional items within other products.
Introduction
Including items lets you give customers access to additional products when they purchase one of your offers.
It’s a great way to add extra value to your main offer by including things like bonus products, extra resources, or additional content.
When a customer purchases the main offer, they’ll automatically get access to all included items at no extra cost.
Customers will see all included items in the Products/Events tab of their home feed, showing that they’re included as part of the main offer they purchased.
Including items within other products
Here's how to include items within a product/event/plan:
From your home feed, click on your site name and select Admin from the dropdown menu.
From the admin dashboard, use the sidebar menu and click:
Products, if you want to include an item to a product (such as an online course, download, coaching session, or bundle).
Events, if you want to include an item to an event.
Plans, if you want to include an item to a plan.
Click the Edit icon next to the product/event/plan you'd like to modify.
Navigate to the Details tab.
Locate the Included items/events option.
Use the Included items option if you'd like to include a product (such as a course, download, or coaching session)
Use the Included events option if you'd like to include an event
Locate or search the item you want to include and click on it to get it added.
You can't add draft products/events, community plans, or bundles as included items.
If an included item has its own included items, those won’t automatically be accessible to customers.
Repeat the process to add as many included items as you'd like.
Included items will automatically be added for all existing customers, and new customers will also receive them when they purchase your main offer.
FAQs
What happens if an included product also has included items?
What happens if an included product also has included items?
If an included product comes with its own included items, customers won’t automatically gain access to these nested products.
Example: if Product A includes Product B and Product B includes Product C, Product A won't include Product C.
To grant access to all nested products, you’ll need to manually add each of them to the main product you’re editing.
What happens if someone is removed from the main offer?
What happens if someone is removed from the main offer?
If someone is removed from the main offer, they’ll also lose access to all included items that came with it.
However, if the customer purchased any of the additional products separately (not through the main product), they’ll retain access, as it counts as a separate enrollment.
What happens if I add/remove an included item?
What happens if I add/remove an included item?
If a product is added or removed as an included product, this change will affect both existing and new customers.
Example: If you remove Product B from Product A, all existing customers will lose access to Product B, and it will no longer be included for future customers who purchase Product A.
How do email campaigns interact with included items?
How do email campaigns interact with included items?
When someone purchases a product with included products, email campaigns for each individual product will be triggered.
If you don't want emails to be sent for all the included products, consider adding the main product as an exit condition for the campaign.
Can I add a bundle to the included products in a community plan?
Can I add a bundle to the included products in a community plan?
No. Bundles can’t be selected as included items at this time.
If you’d like to include the contents of a bundle, you’ll need to add each individual product separately.
Can I include events within other events?
Can I include events within other events?
No. Events can only include products such as courses, downloads, and coaching sessions as included items.
Including an event in another event is not supported at this time.
Can I make included products exclusive to the products, events, or plans I’ve added them to?
Can I make included products exclusive to the products, events, or plans I’ve added them to?
Yes. To make an included product exclusive, you’ll need to update that product’s availability settings.
For example, if you’ve included Product A inside a plan and only want plan members to access it, you should set Product A to Hidden and Closed.
This prevents people from finding it on your site or purchasing/signing up for it separately, while still allowing access through the included offer.