It can be alarming to try out new software and be greeted with a "Your account is locked" message. If you're seeing this message upon signing up, we should be able to get you up and running quickly!

To unlock your account, click the Verify identity button in your dashboard to complete the Stripe verification process.

Once your identity has been verified, you'll receive a confirmation email, and your account will be unlocked.

If the Verify identity button is grayed out and not able to be clicked, please check that you have confirmed the email address for your account before proceeding.
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If you have not confirmed your email address, you will see this banner at the top of your screen:
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If you run into any issues, please click Contact Support!
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Penny will take you through some initial troubleshooting steps and if needed, she'll get you in touch with our support team!

Please check your inbox for a message from the Podia Trust and Safety team. If you're having trouble finding it, contact us at [email protected].