Can I pause my Podia account?

Question

Accepted Answer

Ever wanted to pause your Podia account? Even though we don't offer a pause option at this time, it is fairly simple to put charges on hold while still keeping your Podia site active! ✨If you have plans to pause your Podia account, the easiest thing to do is change to a free plan.Here's how to change your Podia Plan and downgrade to free:Step 1: Click on your avatar at the top right hand corner and select Billing.Step 2: Once inside billing, scroll over to "Current plan". To change your plan, simply click on “Change plan”.Step 3: After clicking the link, you will be able to change your Podia plan. Click on the Free option and confirm your downgrade:Once you downgrade to Free, you might lose some functionalities of your site. Everything will be outlined before you decide to downgrade.While on the Free Plan, you'll be able to keep your site and community active. You'll also be able to keep 1 digital download and 1 coaching session active within your account.All other products, such as online courses, webinars, etc will be unpublished and coupons will be archived. If you are using PayPal, it will also be disconnected.⚠️ Note: Customers won't be able to access unpublished products.And that's it! That's how to pause the billing for your Podia account while keeping your site and account active 😊FAQHow to know exactly how downgrading to free will impact my account?You can check all of the effects that downgrading to free will have on your account by checking the confirmation box before agreeing to the terms of the downgrade:You can also read more about downgrading your account here.What will happen to my products?While on the Free Plan, you'll be able to keep 1 digital download and 1 coaching session active within your account.Any other products will be unpublished.What will happen to my site?Your site will remain active and people will be able to access it via your Podia subdomain.If you are using a custom domain, it will be disconnected from your account.Will customers be able to access their content?Customers will be able to access content from any published products. While on the Free Plan, you'll be able to keep 1 digital download and 1 coaching session published within your account.Customers won't be able to access the content for draft products.Got any questions? Please send us an email at hello@podia.com or click the purple icon below to chat. 😃